Terms &
Conditions
1. General Terms
These terms and conditions outline the rules and regulations for the use of ZenCool's Website and Services. By booking a service with ZenCool, you agree to our standard terms of engagement, pricing policies, and warranty conditions.
2. Pricing and Payments
The prices listed on our platform are starting estimates. Final pricing may vary based on the specific requirements of the repair, additional spare parts needed, and the complexity of the installation. Payment is due upon completion of the service.
3. Warranties and Liability
We provide a 30-day warranty on all service labor and up to 90 days on specific genuine parts. We are not liable for pre-existing damages to appliances or issues arising from improper use post-repair.
4. Cancellations
You may cancel or reschedule a booking up to 2 hours before the scheduled arrival time without any penalty. Late cancellations may incur a nominal inspection fee.